Privacy Policy

This Privacy Policy describes how EduPortal Italia collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly in accordance with Italian data protection regulations and the GDPR.

Information We Collect

We collect various types of information to provide and improve our educational services. When you register on our platform, we gather your personal details including name, email address, and institutional affiliation. For students, we may collect academic information such as grade level and enrollment status.

We collect usage data automatically when you interact with our services. This includes your IP address, browser type, pages visited, time spent on the platform, and features used. We also collect information through cookies and similar tracking technologies to enhance your browsing experience and understand how our portal is used.

When you communicate with us through contact forms or support requests, we collect the information you provide, including your message content and any attachments you may submit.

How We Use Your Information

We use your personal information to deliver our educational services, including maintaining your account, providing course catalogs, managing student dashboards, and facilitating parent communication tools. Your data helps us personalize your experience and ensure the platform functions according to your institutional needs.

We analyze usage data to improve our services, troubleshoot technical issues, and develop new features aligned with MIUR digital standards. This information helps us understand which aspects of our portal are most valuable and where enhancements are needed.

We may use your contact information to send important notifications about system updates, policy changes, or service interruptions. We only send promotional communications when you have explicitly opted in to receive them.

Your Privacy Rights

You have the right to access your personal information and request a copy of the data we hold about you. You can also request correction of inaccurate information or request deletion of your data, subject to legal retention requirements for educational institutions.

You have the right to restrict how we use your information and to object to certain processing activities. You can withdraw your consent for marketing communications at any time. You also have the right to data portability, allowing you to request your information in a structured, commonly used format.

If you believe your privacy rights have been violated, you can lodge a complaint with the Italian Data Protection Authority (Autorità Garante per la Protezione dei Dati Personali).

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and gather analytics about how our platform is used. Essential cookies are necessary for basic functionality, while performance cookies help us understand user behavior and optimize our services.

You can control cookie settings through your browser preferences. However, disabling essential cookies may impact your ability to use certain features of our portal. We do not use cookies to track you across other websites without your explicit consent.

We comply with cookie regulations and provide clear information about our cookie usage. Any third-party services we integrate are subject to their own privacy policies, and we ensure they meet our privacy standards.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our systems use industry-standard encryption protocols, particularly for sensitive educational and family data transmitted through our portal.

Our infrastructure is regularly audited and updated to meet current security standards. However, no online system is completely secure, and we cannot guarantee absolute security of your data. We maintain appropriate safeguards and incident response procedures.

Access to personal information is restricted to authorized personnel who require it to perform their duties. We provide security training to staff and enforce strict confidentiality agreements.

Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. For active users, we maintain account information during the period of service use. When you close your account, we retain certain data as required by Italian educational regulations and tax laws.

Usage analytics and cookies are typically retained for shorter periods, generally 12 to 24 months, unless extended retention is required for security or legal purposes. We regularly review and delete data that is no longer necessary.

Third-Party Services

We may use third-party service providers to assist with platform maintenance, analytics, email delivery, and customer support. These providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using it for their own purposes.

We carefully select partners that meet our privacy and security standards. Any transfer of data to third parties is done in compliance with data protection regulations. You can request information about specific third parties we work with.

International Data Transfers

Our platform is primarily operated within Italy and the European Union. If we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to maintain the same level of protection as required by GDPR.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of our services following notification constitutes your acceptance of the updated policy.